TERMS AND CONDITIONS OF USE

Shipping & Delivery
Order Confirmation occurs after the order is received.

All Prescriptions must be verified before your order is processed. Your information will be used to contact your veterinarian.

Same Day Delivery based upon the Veterinarian approving prescription within business hours of our location, M-F before 6:30pm, Sat- before 12:30pm.

Shipping and delivery usually takes place no later than 1 day after your order is placed. In many cases, if the order is received before 12:00 PM EST, it will ship the same day.

PetDrugStore.com ships using a combination of UPS, FedEx, and local shipping carriers.

We ship all orders from our location in Ronkokoma, NY.

We verify all credit cards before shipping. In some cases this may delay stated delivery dates. We accept Visa, Mastercard, Discover, and American Express

Due to sales, clearance events, or market conditions, prices may vary. In addition, we reserve the right to change or correct prices before confirmation of the order.

Shipping, Same Day Delivery and Order Pickup are Free of Charge.

Returns & Replacements
If the medication you received is wrong or damaged we will replace it. Refund will take place based on situation , one on one basis.

Most items may be returned for exchange or refund within 14 days after shipping.

Items must be new, unused, and in original package. Items must include original receipt, invoice or packing slip.

Defective items are subject to our inspection before a refund or exchange is approved.

All returns require a return authorization from us. Before you return an item to us please send us an email stating your reason for a return. All unauthorized returns will not be accepted.

Ordering

Order Confirmation occurs after the order is received.

All Prescriptions must be verified before your order is processed. Your information will be used to contact your veterinarian.

Every order that you place on our Site will be subject to acceptance in accordance with these Terms & Conditions.

Payment, Pricing & Promotions
We verify all credit cards before shipping or delivery. In some cases this may delay stated delivery dates. We accept Visa, Mastercard, Discover, and American Express.

While we try to have the most accurate and current information possible, we cannot guarantee an error-free Site. Accordingly, we must reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, for any reason, even after your receipt of an order confirmation. We reserve the right to limit the quantity of items purchased and to prohibit sales to some customers.

If a product is listed at an incorrect price, we will have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit card account in the amount of the incorrect price. You will be notified by email if this occurs.

Viewing Orders
All orders placed online can be viewed online using the information you were provided after checkout was completed. You will be able to cancel your order before it has shipped by phone or email. Once your order has shipped, you will not be able to cancel your order, but may return your order in accordance with our Return Policy.

Updating Account Information
If you register and create an account on the Site you agree to be solely responsible for: (i) maintaining the confidentiality of passwords or other account identifiers which you choose, and (ii) all activities that occur under such password or account identifiers.

You agree to notify us of: (i) any loss of your password or other account identifiers and (ii) any unauthorized use of your password or other account identifiers. We will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms & Conditions.

Privacy & Security
PetDrugStore.com may ask you for Private Information so that we can provide you with the products, services, or information that you have requested

View Our Full Privacy Policy