INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

In many cases, yes.  For branded products like flea & tick products, the product arrives in packaging you see online.

For many pet medications, the images we use represent the packaging that PetDrugStore.com receives and dispenses from.  Your pet’s medication typically arrives in plastic pharmacy vials with a prescription label containing medication instructions.

Every customer receives an emailed copy of their invoice.  The invoice contains payment information and tracking information about shipping and delivery.

If you created an account, you can also view all of your invoices in the “My Account” section.

All returns require a return authorization from us.

Before you return an item to us, please send us an email using our form on the right side of this page stating your reason for a return. All unauthorized returns will not be accepted.

Currently we are only shipping orders to New York State.

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